999bg Privacy Policy
Your personal information is completely safe with us. This policy describes how 999bg collects, uses, and protects your information.
1. Introduction and Scope
999bg ("we", "us", "platform") is committed to providing a safe and reliable online gaming experience for users in Bangladesh. This privacy policy ("policy") applies to the use of the 999bg.cam website and all associated services.
By registering an account on our platform or using any of our services, you agree to the terms of this privacy policy. If you do not agree with this policy, please refrain from using our platform.
This policy has been prepared in accordance with applicable laws of Bangladesh and international data protection standards. We continuously improve our security framework to keep your information protected at all times.
2. What Information We Collect
To provide our services, 999bg may collect the following types of information:
2.1 Information You Provide Directly
- Full name and date of birth (for age verification)
- Email address and contact details
- National ID card or passport number (for identity verification)
- Residential address
- Financial transaction details (bKash, Nagad, Rocket, Upay, bank account)
- Password and security question answers (stored in encrypted form)
2.2 Automatically Collected Information
- IP address and device information
- Browser type and operating system
- Time spent on the platform and pages visited
- Gaming activity and transaction history
- Information obtained through cookies and similar tracking technologies
- Date and time of login and logout
2.3 Information Received from Third Parties
For identity verification and fraud prevention, we may seek assistance from approved third-party identity verification agencies. Information obtained in this way is used only for the specified purpose.
3. Purpose of Using Information
999bg uses your information only for lawful and specific purposes. The main purposes for which we use information are as follows:
3.1 Account Management and Service Delivery
- Creating, verifying, and managing your account
- Processing deposits and withdrawals
- Providing gaming services and promotional offers
- Managing customer support services (including 24/7 live chat)
3.2 Security and Compliance
- Preventing fraud, money laundering, and other illegal activities
- Age verification (confirming 21+) and identity authentication
- Enforcing responsible gaming limits
- Meeting applicable legal and regulatory obligations
3.3 Service Improvement and Personalisation
- Suggesting games and offers based on your preferences
- Improving platform performance and user experience
- Conducting analytical research (on anonymous and aggregated data)
- Security testing and system maintenance
4. Cookies and Tracking Technologies
999bg uses cookies and similar technologies to improve your experience on the platform. Cookies are small data files stored on your device.
4.1 Types of Cookies We Use
- Essential cookies: Required for login sessions and security; these cannot be disabled.
- Functional cookies: Used to remember your preferences and settings.
- Analytics cookies: Used to monitor site usage; these are not personally identifiable.
- Security cookies: Used for fraud detection and account protection.
You can manage cookies by changing your browser settings. Please note that disabling essential cookies may cause some platform features to not work properly.
5. Information Protection and Security
Protecting your personal information is 999bg's top priority. We follow industry-standard security technologies and practices.
5.1 Technical Security Measures
- SSL encryption (SSL/TLS) — all data transmissions are encrypted
- Passwords and sensitive data stored in hashed and salted form
- Regular security audits and vulnerability testing
- Firewall and intrusion detection systems
- Two-factor authentication (two-step verification) feature
5.2 Organisational Security Measures
- Access to personal information limited to only those staff who need it
- Regular data protection training for staff
- Rapid response plan in the event of a data breach
- Strict confidentiality agreements for third-party organisations
While we are committed to ensuring the highest level of security, no online system is 100% impenetrable. We therefore recommend that you always keep your password confidential and log out of your account after using an unfamiliar device.
6. Disclosure of Information and Third Parties
999bg does not sell or rent your personal information to any third party. Information may be shared in the following limited circumstances:
6.1 Approved Third Parties
- Payment processors: bKash, Nagad, Rocket, Upay, and banks — only the information necessary to complete transactions
- Identity verifiers: Approved agencies to complete the KYC (Know Your Customer) process
- Game providers: Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and others — for managing gameplay
- Technology partners: Providers of server hosting and cybersecurity services
6.2 Legal Obligations
It may be necessary to disclose information to authorities in response to a court order, legal investigation, or requirements under applicable law. In such cases, we provide only the information that is legally required.
6.3 Business Transfers
If there is any change to 999bg's business structure (such as a merger or acquisition), user information may be transferred as part of the related assets. Users will be given advance notice in such cases.
7. Data Retention Period
999bg retains your information only for as long as is necessary:
- Active account data: For the full duration that the account remains active
- Financial transaction records: For the period required under applicable law (generally 5-7 years)
- Identity verification documents: For a specified period after account closure as required by law
- Gaming activity logs: For a minimum of 3 years for security and compliance purposes
- Marketing preferences: Until you withdraw your consent
Once the specified period has ended, information is securely deleted or converted into a non-personal form that cannot be recovered.
8. Your Rights
You have the following rights regarding data protection. Please contact us to exercise these rights:
8.1 Right of Access
You may request a copy of the personal information we hold about you. We will provide the information within a set timeframe after appropriate verification.
8.2 Right to Rectification
If your information is incorrect or incomplete, you may request a correction. You can also update some information yourself from your account settings.
8.3 Right to Erasure
In certain circumstances, you may request that your information be deleted. However, it may not be possible to delete information that is required to meet legal obligations.
8.4 Right to Restrict Processing
In certain cases, you may request that the processing of your information be restricted or suspended.
8.5 Right to Withdraw Consent
You may withdraw your consent to marketing communications at any time. Withdrawing consent will not affect the processing of information that is necessary to deliver the core service.
To exercise any of the above rights, please contact us by email at [email protected] or through the platform's live chat.
9. Protection of Children and Minors
999bg provides services only to individuals aged 21 or over. We do not knowingly collect any information from minors. An age verification process is followed at the time of registration.
If we become aware that information from a minor has been collected, we will immediately close that account and delete the relevant information. If a parent or guardian suspects that their child has registered on the platform, please contact us without delay.
10. Policy Changes and Contact
999bg may update this privacy policy from time to time. For any significant changes, we will:
- Publish the updated date on the website
- Notify registered users by email
- Obtain consent again where required
For any questions or concerns about the privacy policy, please contact us:
- Email: [email protected]
- Live chat: 24/7 support available in Bengali
For more information, please visit our Terms and Conditions and Responsible Gaming Guidelines pages.